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ORDERING, SHIPPING and RETURNS
RETURNS
What if my items arrive and I don’t like them?
I want you to be absolutely delighted with your new purchases so I offer a return agreement. If any product is not as you expect, you have 7 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 7 days.
What if my products arrive damaged?
All items are carefully packed and wrapped. If you receive an item that has been damaged in transit, please contact me within 7 days and if possible keep a photograph.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside Australia.
What if I want to exchange an item?
Please choose carefully, because I don't offer exchanges on items if you change your mind.
IMPORTANT NOTE
Please read carefully!
Every care has been taken to show the artwork and other products for sale as accurately as possible in size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
ORDERING
How is my payment handled?
Payments are taken through PayPal or Stripe in Australian Dollars. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. I do not store any of your debit/credit card details.
Purchasing with a deposit
I do not offer lay-by with purchases made online through my website. If you would like to commission an original painting you are welcome to purchase in stages. A 25% non-refundable deposit is payable to hold your painting. The balance of 75% must be paid on completion of the artwork. Please contact me if you are interested in arranging a commission.
SHIPPING
I have placed my order, how soon will I receive my products?
Giclée prints, Calendars and Greeting Cards are all printed by a third party provider and as such, have variations in delivery time to my address that are beyond my control. Orders are usually delivered to my place within a week.
Once your order has arrived, I will pack and ship to you within 5 working days.
Within Australia, items are sent by Australia Post. Most deliveries within Australia arrive within 5 days from time of shipping. Overseas deliveries may take a few weeks.
I currently do not offer dropshipping.
Is shipping included?
Shipping worldwide is FREE!
Do you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location.
Overseas shipments (outside Australia) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.
TERMS of USE
AGREEMENT TO TERMS
1 TERMS
1.1 These Terms and Conditions constitute an agreement made between you and Frances Norton (trading as Frances McMahon) located at 23/69 Morrison Street, Kambah ACT 2902, AUSTRALIA (I, me, my), concerning your access to and use of the Frances McMahon Watercolour Bird Art website (http://www.francesmcmahon.com) as well as any related applications (the Site).
1.2 The Site provides the following:
a) Online portfolio to show my artwork;
b) Purchase of Giclee Prints, Greeting Cards, Open Edition Prints and Calendars from me.
c) Information about me, such as (but not limited to) my curriculum vitae, latest news, testimonials, and other relevant information.
You agree that by accessing the Site, you have read, understood, and agree to be bound by these Terms and Conditions.
1.3 You may not access or use the Site for any purpose other than that for which I make the site and my services available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by me.
1.4 I reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you; you confirm that I shall not be liable to you or any third party for any modification to or withdrawal of the website.
1.5 I reserve the right to change these conditions from time to time; your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check to determine whether the conditions have been changed.
2 ACCEPTABLE USE
2.1 All copyright is strictly retained by the artist, Frances McMahon. Images (including the Crimson Chat logo) must not be resold or reproduced without the artist’s written permission, a licensing contract and/or payment of fees or royalties to Frances McMahon.
2.2 No part of the Site, Services or My Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without my express prior written permission.
3 CONTENT
3.1 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.
3.2 Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and My Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
3.3 Every care has been taken to show the artwork and products as accurately as possible with regard to size and colour. The images you see may be different due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and such inconsistencies will not be a valid reason for return.
3.4 There may be opportunities for you to post content to the Site or send feedback to me (User Content). You understand and agree that your User Content may be viewed by other users on the Site, and that they may be able to see who has posted that User Content.
4 LINKS TO THIRD PARTY CONTENT
4.1 The Site may contain links to websites or applications operated by third parties. I do not have any influence or control over any such third party websites or applications or the third party operator. I am not responsible for any third party websites or applications or their availability or content.
4.2 I accept no responsibility for advertisements or links contained within the Site. If you agree to purchase goods and/or services from any third party who advertises in the Site, you do so at your own risk.
5 SALES
5.1 Any items listed may be withdrawn from sale at any point by the artist for reasons such as, but not limited to; sale elsewhere, seasonal suitability (such as the calendar) or third party printing costs.
5.2 If you purchase physical goods from the Site, my terms and conditions of supply will apply to the sales.
6 SECURITY OF DATA
6.1 I will take all reasonable care, in do far as it is in my power to do so, to keep the details of your order and payment secure. I use a secure external payment process. In the absence of negligence on my part I cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when ordering from the website.
Additional policies which also apply to your use of the Site include:
7 SITE MANAGEMENT
7.1 I do not guarantee that the Site will be secure or free from bugs or viruses.
7.2 You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.
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